Quick Answers
Common Support Questions
Most questions answered instantly — no need to wait for a reply.
How do I recharge my wallet?
Login → Wallet → Recharge, choose an amount, and pay via UPI, net banking, or card. Balance is credited instantly after successful payment.
My referral credit wasn't added — what do I do?
Credits are added only after a referred student completes a paid order. If confirmed but not credited, contact us on WhatsApp with the transaction ID.
How do I generate my AI college analysis report?
Login → Fill Your Result Form (rank, category, branch) → Select report type → Pay with wallet → Download your PDF instantly.
I can't log in to my account. What should I do?
Try "Forgot Password" on the login page. If still unable, WhatsApp us at 9303830040 with your registered email — we'll reset it promptly.
Can I get a refund for a purchased report?
Refunds are available within 24 hours if the report was not delivered due to a technical issue. Once a PDF is downloaded, refunds are not processed.
What is the email response time?
We typically reply within 4–6 hours on working days. For urgent JOSAA round queries, WhatsApp at 9303830040 gives the fastest response — often within minutes.
